Welcome, welcome, welcome to all of our new members! Read this section carefully to know where and how to ask questions.
Begin your course with the BTS Jumpstart.
If you haven't already, request to join the Empower Bookkeeper Network Facebook group.
Posting in the group is always the fastest way to get answers about your training or business.
Add the Empower Bookkeeper Network Calendar of live support calls to your personal calendar.
Join our text line
Text EBN to (321) 214-8973 for reminders about upcoming support calls. Do not send texts to this line; it is NOT monitored. Please fill out the form at www.askkristin.net or post your questions in the EBN Facebook group for the fastest response.
Third-party software issues should be directed to that company's support staff.
Questions for Kristin's Weekly Q&A
Questions for Kristin's Weekly Q&A should be submitted using the form on our website, www.askkristin.net. Kristin answers these questions during the Weekly General Q&A.
Customer Support
You're very important to us, and we are always happy to help with account questions or access issues. You can request Customer Support help by completing the form on our website, www.askkristin.net.
Customer Support wants to answer all your questions as quickly as possible, but support is not a good resource for questions about your training, business, or third-party software.
We'll process those requests Monday through Friday from 8 AM to 5 PM, excluding holidays.
Please do not submit multiple requests regarding the same issue. It only creates confusion and slows down our response time. Multiple requests put your response at the back of the line.
Please remember account issues cannot be handled via direct messages, especially outside of normal business hours.
Empower Bookkeeper Network
The Empower Bookkeeper Network Facebook group is a calm, courteous, supportive, and kind community. We know you’ll agree that our support team deserves that as well. Abusive behavior toward Team Ingram will not be tolerated and could result in losing access to the group and EBN support.
We appreciate your understanding and consideration and your being a part of Bookkeeper Training School!
