Episode 119 - How to improve your customer communication

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The key to sales is effectively communicating your message. In this episode, Kristin and Jeff discuss tips for improving your communication online and in-person.

Tips for improving general communication

  • When speaking to a crowd (social media, email, sales pages, speaking...
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Episode 64 - Is your attitude hurting your business?

We have a simple choice to make each morning: do I want to live my life full of negativity or do I want to be a positive person? In this episode, we discuss how to change your attitude to allow more joy and prosperity in your life.   

How is your attitude affecting your business?

People are naturally drawn to positive people because there is so much negativity in the world....

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Episode 59 - Using rejection to push forward

We all wish every call and meeting led to a new sale, but hearing "No" is common in business. In this episode, we discuss how to use rejection to push your business forward so you may hear more "Yes" in the future. 

Learn to say "No"

Most small business owners are terrible at saying "No". That is part of the reason that our schedules are overloaded. As you become better at saying "No", it...

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Episode 52 - Developing products and services

As we get into the final stretch of the year but before the holidays begin, Jeff and Kristin are starting to work on planning products and services for 2017. This is a great time to discuss developing new offerings for your business. We discuss how to begin the process of developing new products and services.

What products and services do you currently offer?

Do you have a menu of your...

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Episode 41 - SEO Tips for 2016

Search Engine Optimization (SEO) is constantly changing. In this episode, we discuss the top SEO tips for 2016. If you haven't looked at the rules for a while, you might be shocked to see how much things have changed in the past few years. We look at two major categories that affect your ranking: technology and content.

Announcement: Jeff and Kristin will be presenting at Launch Out St. Louis...

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Episode 40 - 2 mistakes that can destroy your business

We have seen so many businesses fail because they are not focusing on the two most important aspects of their business: building an audience and providing products and/or services. 

Audience building

Even if you have the most amazing products and services in the world, if you have no audience then you will have no sales. Building an audience is a critical step for success. Here are some...

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Episode 39 - 7 simple steps to wow your customers

In this episode, we discuss 7 simple ways to wow your customers. So often we get so focused on the next big thing that will move our business forward, that we forget the small things. These are 7 business fundamentals that you can begin improving upon today. We give suggestions for many types of businesses to improve your communications with clients.

7 simple steps to wow your customers

  1. Answer...
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Episode 37 - Mastermind groups

In this episode, we discuss the value of mastermind groups, how to get your own group started, and how to run them. We are huge fans of mastermind groups, and believe they are one of the most important tools to have in your tool box. We also discuss accountability partners.

Accountability Partners

Accountability partners are best when you are trying to achieve a particular goal, like getting up...

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Episode 12 - Are you speaking your customer's language?

In this episode, Jeff and Kristin discuss why you might not be connecting with your customers: you aren't speaking their language.

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Speaking your customers' language

If you are having trouble connecting with your customers, they...

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Episode 10 - Using surveys to grow your business

This week, we discuss how to use surveys to grow your business and better serve your customers. We also discuss tools you can use to create free surveys and how to promote them.

In the news

New type of auto-rooting Android adware is nearly impossible to remove ACA open enrollment now through December 15

Using surveys to grow your business

Surveys are a great way to grow your business. It allows...

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